I don’t know how good PLDT MyDSL’s tech support but Globelines Broadband wins me. I was without internet connection for two weeks due to non-payment of the telephone bill. And when it finally reconnected, the internet connection did not went with it.
The all-knowing-tech-guy in me pushed me to reconfigure the modem, accepting all the defaults – I saw the guy who installed the modem did that. Two days later, still no connection but the lights in the modem/router tells me it sees the server. I know the problem is at my end.
Defeated by the modem, I called for help. Dialled globelines 24 hour tech support. On the first day, they suggest I try restarting the modem half-hour later. That was 10 PM and I totally forgot and fell asleep. Second day, the guy at the other end suggested to send a technician. Problem is that no one is home during the day and scheduling it two days later just won’t do. I have things to do online.
For the last resort, I told him if he could stay on the line a bit longer and if can just direct me on configuring the modem once again. He agreed. So frame after frame, he dictates the values needed by the modem. When we’re done, my connection is up. Kudos to somebody name Jay over at Globelines tech support for Visayas/Mindanao area.
For now, I’m totally satisfied with how Globelines handle their customers. I can’t go on blame Globelines for my connection woes. It was totally my fault. Connection is working ok before my phone line was disconnected.